Frequently asked questions
Find help for getting started and using HauntShift.
New owners
How do I invite my team?
Open your organization's admin area and use the staff or invitations tools to add people. If an invitation email is missing, ask the staff member to check spam and use Login Help to finish setup.
Where do I set up dates and shifts?
Use the scheduling tools in your organization's admin area. Set up event dates and call times before assigning staff.
How do I contact staff?
Use your organization's communications tools for staff messages and announcements. Support email is for HauntShift website or account problems.
Who can help with a billing or account problem?
Use Contact Support and choose Website, account, or app problem. Include the organization name and what you need help with.
Staff
How do I finish setting up my account if I did not get an invitation?
Open Login Help from the sign-in page. Use the email address your organization invited and follow the account setup steps.
Where do I enter availability?
Sign in, choose your organization, and open Availability from your staff dashboard. Save your answer for each relevant date.
Where can I see my shifts and call times?
Open Schedule from your staff dashboard. Assigned shifts show the details for your department. Check with your manager about staffing decisions.
I cannot work a mandatory date. Who should I tell?
Contact your organization's management through Messages. HauntShift technical support cannot approve time off or change staffing requirements.
My availability or schedule is displaying incorrectly. Where should I report it?
Use Contact Support for an app error. Include the date, organization, what you expected, and what the page shows. For a staffing decision, message your manager.
Still need help?
For a website or account problem, contact HauntShift support. For availability, time off, or staffing questions, use your organization's Messages page.
Contact technical support